Last updated: 25 Apr 2026

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[email protected]

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Lahore, Punjab, Pakistan

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LinkedIn | Website

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Hi, I’m Farhan Dogar

Operations and customer support professional with 11+ years of experience across Credit hire, Healthcare, Transportation, Fleet management, Motor Insurance Insurance claims, sales, and customer service. Experienced in Customer success, team leadership, training, service desk support, and process improvement.

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Skills

• Team management and Team lead
• Training sessions and coaching
• Operations and service management
• Service desk and desk analyst work
• Customer support and client support
• Back-Office Support
• Email & Chat Support

Tools

• Jira Service Desk
• SAP
• Freshdesk
• Freshworks CRM
• Ring Central
• Any desk
• Team viewer
• Intellicon dialer
• Yay.app
• Twilio call tracking
• Dialer360
• VICI Dial
• FreshDesk Contact Center
• Green Bills
• OvadaMD
• Tawk.to
• MS Office (Excel, Word, PowerPoint)
• WordPress
• Odoo ERP website designing

Portfolio

Portfolio

Services I provide

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Customer support & ticket handling Delivered responsive email, chat, and ticket-based support, effectively resolving escalations, improving issue turnaround, and consistently meeting SLA and service quality targets.

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Operations management Planning daily workflows, allocating tasks, preparing operational reports, monitoring progress, and identifying opportunities for process improvement.

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Non-Fault Accidental Claims Management

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Managing non-fault accident claims, reviewing claim evidence and engineer reports, handling third-party insurer correspondence and disputes, and pursuing vehicle damage compensation from third-party insurers.

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Team lead & training Led onboarding and coaching initiatives, conducted KPI-focused sessions, and provided ongoing performance support to improve team capability, productivity, and service quality.

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Appointment scheduling & admin support Managing scheduling, inbound and outbound communications, maintaining accurate records, and providing comprehensive documentation and administrative support.

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Credit Hire Invoicing / Investigations

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Investigating claim issues to support timely resolution, managing credit hire invoicing, and assisting with the recovery of outstanding credit hire charges from third-party insurers.

Work experience

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Continental Car Hire Ltd - Senior Claims Management Administrator June 2026 - Present (Affinity Vibez)

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13Cure & Prime Medic — Admin Support Operations Oct 2023 – Apr 2026 (IT Virtual House)

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247 Airport Transfers UK — Operations Manager Apr 2022 – Aug 2023 (Remote)

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