Last updated: 25 Apr 2026

<aside> <img src="/icons/username_orange.svg" alt="/icons/username_orange.svg" width="40px" />

[email protected]

</aside>

<aside> <img src="/icons/map-pin-alternate_orange.svg" alt="/icons/map-pin-alternate_orange.svg" width="40px" />

Lahore, Punjab, Pakistan

</aside>

<aside> <img src="/icons/camera_orange.svg" alt="/icons/camera_orange.svg" width="40px" />

LinkedIn | Website

</aside>

<aside> 👋

Hi, I’m Farhan Dogar

Operations and customer support professional with 10+ years of experience across healthcare, transportation, sales, and customer service. Experienced in team leadership, training, service desk support, and process improvement.

</aside>

Skills

• Team management and team lead
• Training sessions and coaching
• Operations and service management
• Service desk and desk analyst work
• Customer support and client support

Tools

• Jira Service Desk
• Freshdesk
• Freshworks CRM
• Ring Central
• Any desk
• Team viewer
• Intellicon dialer
• Yay.app
• Twilio call tracking
• Dialer360
• VICI Dial
• FreshDesk Contact Center
• Green Bills
• OvadaMD
• Tawk.to
• MS Office (Excel, Word, PowerPoint)
• WordPress
• Odoo ERP website designing

Portfolio

Portfolio

Services I provide

<aside> 📍

Customer support & ticket handling Email, chat, and ticket-based support with escalation handling and SLA focus.

</aside>

<aside> 📍

Operations management Daily workflow planning, task allocation, reporting, and process improvement.

</aside>

<aside> 📍

Team lead & training Coaching, onboarding, KPI sessions, and ongoing performance support.

</aside>

<aside> 📍

Appointment scheduling & admin support Scheduling, inbound and outbound communications, record handling, and documentation support.

</aside>

Work experience

<aside> 📍

13Cure & Prime Medic — Admin Support Operations Oct 2023 – Apr 2026 (IT Virtual House, Sahiwal)

</aside>

<aside> 📍

247 Airport Transfers UK — Operations Manager Apr 2022 – Aug 2023 (Remote)

</aside>

<aside> 📍

CureMD Lahore — Assistant Application Analyst Mar 2022 (Lahore)

</aside>

<aside> 📍

OvadaMD Service Desk Support Team — Team Lead Nov 2021 – Feb 2022 (Deline Media Pvt. Ltd., Lahore)

</aside>